They took my car in right away, with no waiting, although it was the next day before the part I needed could be installed. I had a drain on the battery, which kept going dead on me overnight, and I knew it wasn't the battery that needed replacing. Turned out to be a bad A/C relay, which they replaced. The car was fixed by the next morning, and they sent a driver to pick me up at home and take me to the shop to pick up the car. A nice bonus was that they washed the car, which needed it badly!