First time customer on a referral from a friend, good way to start. Greeted well at the office and quickly met with someone to outline possible service needs on an older Suburban. Candid discussion on price and work and what the long term plan for the vehicle would be in the future. Got a well disclosed proposal for work on line. I was able to select what I wanted completed on line. All that I wanted done was done on the discussed time frame and at agreed cost. Glad I took the friends recommendation.