It is obvious to us that owner and all of the employees at Modern Collision believe that the person they are dealing with or the project they are working on at the present moment is the most important person or project. The crew did an excellent job of repairing the "owies" and dents on our 2015 Lexus 350. The work was completed on time and on budget, $2000 to $3000 under the "guesstimate" from a Poulsbo shop. Patrick, who did the estimate, asked if we wanted ABC repairers to the deep scratches: As Best Can. No new fenders needed. The result is great. Prior to starting the work, Patric called to ask for authorization to replace a $150 part that was not part of the original estimate. Communication is appreciated! Rico and the team graciously accommodated a last-minute add on of new hood struts. Jean and Doug Fernandes, long time residents and customers of Modern Collision.
Doug and Jean, thank you for the kind words! We believe in treating each customer like the most important one, so it's great to hear that you noticed and appreciated our approach. We're glad you're happy with the repair job on your Lexus, and that we could exceed your expectations in terms of cost and communication. If you need anything in the future, don't hesitate to reach out. -Micah Strom
- Modern Collision Rebuild & Service